Support

General help: hello@stoophq.com — we answer within 2 business days.

Safety and urgent reports: safety@stoophq.com — reviewed and acted on within 24 hours. If someone is in immediate danger, call 911 first.

Privacy and data requests: privacy@stoophq.com.

Use 'Forgot password' on the sign-in screen to get a reset link by email. If the confirmation email never arrived, tap 'Resend confirmation email' on the same screen and check your spam folder.

Sign in with Apple and email sign-in create separate accounts. Use the same method you signed up with, or email hello@stoophq.com and we'll merge them.

Every profile, photo and chat message has a report option, and you can block any member from the same menu. Blocking is instant and silent — they're never told.

Reported content is reviewed within 24 hours. Upheld reports mean the content is removed and the member is suspended or permanently banned.

In the app: More → Account & privacy → Delete account. This permanently removes your profile, photos, plans, waves and messages.

You can also email hello@stoophq.com from your account address and we'll delete it for you within 30 days.

Stoop is free to join. There are no in-app purchases or subscriptions today. If you ever see an unexpected charge, email hello@stoophq.com right away.